PRIVACY POLICY

Who we are

Our website address is: https://shop.thedellahq.com. This website is property of The Della HQ, that is a business of Vibus Maximus Pte. Ltd., with registration number 201717728R, registered in the Republic of Singapore.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. They enable the site or service providers systems to recognise your browser and view and remember certain information. They also allow web applications to respond to you as an individual and can tailor their operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

The Della HQ uses cookies as they help us identify which pages are being used and remember and process the items in your shopping cart. They also help us analyse data about webpage traffic and improve our website in order to tailor it to our customer needs. They help us provide you with a better website, by monitoring which pages you find useful and which you do not. Cookies are used for statistical analysis purposes and then the data is removed from the system. A cookie in no way gives us access to your computer or any other information, other than the data that you choose to share with us. Of course you can turn off all cookies via your browser settings. Similar to most websites, if you decide to turn cookies off, some of our services may not function properly. If you have any problems placing an order, simply contact us at help@thedellahq.com and we can put the order through for you.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

The only third parties who may on occasion have access to information are the postal delivery service who simply gain the delivery address, and the parties we work with who assist us in operating our website, conducting our business, or servicing you. We will only work with third parties whose Privacy Policies match the high standards of the one in practice by The Della HQ and that comply with all Singapore data protection laws.

For law compliance reasons, to protect the rights of ourselves or others, to enforce our site policies or for safety reasons, The Della HQ may be requested to release information.

Part of The Della HQ’s social mission is to better understand female sexual wellness in Singapore and worldwide. We anonymise customer data and analyse trends from the data to better understand this and deliver the best customer experience possible. The Della HQ reserves the right to share or sell anonymsed data where the insights can positively contribute to the greater understanding of women’s health. The Della HQ will never share or sell non-anonymsed customer data to third parties that are not directly involved in our business.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request at anytime that we erase any personal data we hold about you by sending an email to help@thedellahq.com.

This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

How we protect your data

The Della HQ is committed to ensuring that your information is secure. We have put in place the relevant physical, electronic and managerial procedures to safeguard and secure any information that we collect online, in order to prevent unauthorised access or any disclosures of information.

The data we collect from you is stored in Singapore but may be transferred to and stored at a destination outside of the Singapore (but still compliant with Singapore data protection laws). It may also be processed by staff operating outside of Singapore. By submitting your personal data, you agree to this transfer, storing and processing.

Your passwords are stored in encrypted form. We do not disclose your account details, postal or email addresses to anyone except when legally required to do so.

Please note, we do not store any credit or debit card details.

What data breach procedures we have in place

What third parties we receive data from

What we use your information for

The information that you provide to us may be used in any of the following ways:

  • To personalise your experience with The Della HQ. By providing us with your information, we are able to respond more accurately to your individual requirements and improve our products and services.
  • To process transactions and keep you updated on your order (for example, when your order has been dispatched, as most of the products are ordered from outside of Singapore).
  • To send periodic emails. The email address that you provide will be used to send you updates regarding your orders and to provide you with promotional information, special offers or information which we think you may find interesting.
  • To improve customer service. With your information, we are able to effectively respond to your customer service requests and any support needs you may require.
  • To improve our website. We are continually striving to improve our website and product offerings based on information and feedback that we receive from you.
  • From time to time, we may also use your information to contact you for market research reasons and customer feedback in order to improve our services and customise our website according to your interests.

Your consent

By using https://shop.thedellahq.com or any related sites or social media pages, you are consenting to The Della HQ’s Terms of Use and Privacy Policy.